Edson Pumps
Edson Marine Marine Store
Marine Store

Customer Support

CONTACTING EDSON
If you need to contact Edson in regards to your order, or need additional information to place an order, you can reach us from 8am - 5pm Eastern, Monday - Friday.
By Email: info@edsonintl.com
By Phone: (508) 995-9711
By Fax: (508) 995-5021
By Mail:
The Edson Corp.
146 Duchaine Blvd.
New Bedford, MA 02745-1292
Visit our Factory: Click Here for Directions

TECHNICAL SUPPORT
If you require technical support or information on an Edson products, please visit our tech support web page or contact Edson:
By Email: info@edsonintl.com
By Phone: (508) 995-9711

SHIPPING & RETURNS
Please provide Edson with your email address. We will automatically provide you with shipment details and tracking numbers promptly. Unless otherwise requested, orders will be shipped via Fedex Express Saver. Packages over certain dimensions carry an extra oversize charge. Shipment can consist of several packages and they may arrive on different days. Please wait before reporting a shortage. All freight charges will be added to your order.

WEB STORE PRICING
Edson has a $20 minimum order , both online or via phone.  Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

IMPORTANT ORDERING INFORMATION
1. PEDESTALS
The standard pedestal height is 28". For all other special pedestal heights add $75.00 and two extra weeks for delivery. The pedestal height is measured from the base to the center of the wheel shaft. Even heights only.

2. WHEELS
A. All steerers are shipped less the wheel; order wheels separately.
B. All leather covered wheels, teak wheels and teak rim wheels are
custom made and are nonreturnable.
C. Wheels over 48" are too large for FedEx or Parcel Post. They must be
shipped via truck or air freight.
D. When shipping wheels over 60" diameter, see figure 946-1100 for charges.

3. WHEEL SHAFTS
The standard shaft is tapered as of Jan. 2002.
A. All steerers will be furnished with the standard "A" dimension wheel
shaft length unless otherwise specified. Custom lengths may be available for an additional $120.00.
B. Special length wheel shafts for traditional steerers (wormgear and rack&pinion) are $60.00 plus $4.50 per inch longer than standard.

4. RUDDERPOST MEASUREMENTS
A. For all Quadrants, Radial Drive Wheels, Rapid Drives, Rack & Pinions, Worm Steerers, and Tiller Arms, pilot bores will be furnished unless we have the specific rudderpost measurement and keyway position (fur- nished by the buyer).
B. To match your rudderpost size Edson's service of drilling, reaming and
keying is included in the price of the quadrants. Radial Drive, Worm
Steerers, and Rack & Pinion Steerers when the following common sizes are specified. Once bored, they are nonreturnable.
C. Solid Hub Quadrants and Tiller Arms, see Part #946-900 for additional charges.

5. WHEEL NUTS
As of February 1, 1993 all wheel nuts are Stainless.
In 1979, all Edson wheel shafts switched from 3/4"-10 to 1"-14 threads.
All tapered shafts are 5/8"-18.

6. ENGINE CONTROLS
Many engines have different transmission designs. Be very careful in matching the proper Edson control to the corresponding engine control cables and transmission clutch throw (specified by the engine maker).

7. MEASURE CAREFULLY
Products that are custom made, machined or bored to your specification are not returnable.

8. SIZES
Edson decimalizes all sizes as follows: 3/16"=187; 1/4"=250; 5/16"=312;
3/8"=375; 1"=100; 11/8"=1.125; 11/4"=125; 11/2"=150; 2"=200, etc.

9. FOR PRODUCTS SO MARKED:
A. Material Type: C. Misc. Designations:
AL = Aluminum PT= Port (left)
BR = Bronze SB = Starboard (right)
ST = Stainless LE = Leather Covered
TK = Teak CG = Leather Comfort Grip
WH = White Poly FE = Female
MA = Male
B. Products Colors: NB = Needle Bearings
BL = Black SL = Slanted
SI = Silver OS = Offset
GO = Gold LG = Less Guard
CH = Chrome M = Marine Labor Charge
P = Pump Labor Charge

PRICES AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.




Copyright © 2012 The Edson Corp.
FedEx service marks used by permission.
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